Frequently Asked Questions

Shipping Information

How soon after I place my order will I receive my first delivery?

As soon as your order is processed we endeavour to post your pack asap. Following this we will send out your package on the 1st of every month using Royal Mail 48 delivery service. Certain times of the year your package may be delayed but we will try to get them to you as soon as we can.

Do you ship Internationally?

Sorry but we are strictly UK based only, for now. Never say never is our moto so watch this space.

Will my package require signing for?

Your package is designed so it fits through any letterbox. It will be completely discreet with no branding on the outer pack so you can feel happy and safe in the knowledge there is no awkward questions.

What shipping methods are available?

Royal Mail 48 is the service we use. They are safe, reliable and we do love to support your local postie.

Payment Information

What payment methods are accepted?

Credit or Debit card details are required in our safe & secure sign up process. This enables us to seamlessly set up your subscription service so you don’t miss out on your monthly pack.

Is buying on-line safe?

We do not store any of your bank details and do not pass on your information to any third party. Your bank statements will read Stuffy Ltd so there are no awkward moments on a bank statement too. Our relationship is honest and straight forward

Orders and Returns

How do I place an order?

Placing an order couldn’t be simpler. Go to the Subscription page, click on your chosen product, select the product and follow the instructions, add your details, sit back and wait.

Do I need an account to place an order?

You will automatically gain membership to our Club upon signing up which gives you an automatic account and access to our complimentary services.

Do you supply extra large?

Our condoms are regular fit and fit majority of men. 

These are generally around 7- 8 inches long, and around 52-56mm width.

The ‘XL’ option condoms are not hugely different. We don’t offer them currently but would be happy to look into it for you upon request.